(909) 922-0000
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Introduction
At Inland Empire Movers (“Company,” “we,” “our” or “us”), we recognize the importance of protecting your personal information and maintaining your trust. We created this privacy policy with a fundamental respect for your right to privacy. It describes what personal data we collect, how we use it, and the choices you have about the information we gather. These guidelines for collecting, protecting and sharing information are designed to help you make informed decisions about using our services.
What Information We Collect
We collect the following categories of personal information when you interact with our website or request our services:
• Contact and account details: your name, telephone number, email address, service address, and billing address.
• Moving details: origin and destination addresses, preferred move date, inventory lists, and any special handling instructions.
• Payment information: if you choose to pay online or request recurring payments, we collect payment card data. Payment information is processed through third‑party payment processors and stored securely in tokenized form only with your explicit consent .
• Usage data: IP address, browser type, device identifiers, pages viewed and similar analytics information collected via cookies and similar technologies.
• Communications: records of your interactions with us, including phone calls, emails and chat messages. These may include electronic signatures if you sign digital documents.
How We Use Your Information
We process personal data for the following purposes:
1. Service provision and customer support. To schedule and perform your move, respond to inquiries, deliver quotes and communicate about services. We provide both local and long‑distance moving services and use your data to estimate costs, dispatch crews, and arrange logistics .
2. Payment processing. We use your payment details to collect deposits, process installment plans or recurring payments. All transactions are handled by PCI DSS‑compliant payment processors and use encryption and tokenization to safeguard card data .
3. Account management. To create and maintain your account, provide order histories, store payment methods (with your consent) and enable contactless or recurring payments.
4. Marketing and analytics. To send promotional offers, newsletters and satisfaction surveys. We may analyze website traffic to improve our services. You can opt out of marketing communications at any time.
5. Legal and compliance. To comply with contractual obligations, tax regulations and other laws. This includes retaining records of electronic signatures, as required by the ESIGN Act and UETA, which require intent to sign, consent to do business electronically, association of the signature with the record and proper record retention .
Cookies and Tracking Technologies
Cookies are small data files stored on your device that help us operate our website. Under many data privacy laws, cookies and other online identifiers are considered personal data . Our use of cookies includes:
• Strictly necessary cookies: these enable core website functionality, such as remembering your quote form entries and maintaining session security.
• Performance and analytics cookies: these collect anonymous statistics about site usage, allowing us to improve user experience.
• Preference cookies: these remember your language and location preferences.
• Advertising cookies: we may use limited third‑party cookies for remarketing campaigns.
Before we set any non‑essential cookies, we seek your consent via our cookie banner or preference centre. You can withdraw consent at any time by adjusting your cookie settings. Our cookie policy provides a detailed list of cookies, their purpose, duration and how you can manage them .
Electronic Signatures and Contactless Payments
Our digital forms and agreements may be executed electronically. Under U.S. law, electronic signatures are valid and enforceable if certain conditions are met: (1) the parties intend to sign; (2) the consumer consents to conduct business electronically; (3) the signature is associated with the signed record; and (4) the record can be retained and reproduced . When you sign electronically, we store a copy of the signed document and audit trail to comply with legal requirements.
We also accept contactless payments (such as Apple Pay or card‑on‑file transactions) processed through third‑party PCI DSS‑compliant platforms. We do not store your full credit card number on our servers. If you authorize us to keep a card on file for recurring billing, we store it through secure tokenization and encryption methods. Tokenization replaces your card number with a unique identifier, protecting sensitive data even in the event of a breach . We obtain explicit consent before storing payment details, and you can revoke that consent at any time .
Legal Basis for Processing
We rely on several legal grounds to collect and process your personal data:
• Consent: When required by law (e.g., storing cookies or payment methods), we ask for your consent and provide clear options to withdraw it . For storing credit card data for future purchases, consent is considered the appropriate legal basis .
• Contractual necessity: To fulfill our agreement with you, such as providing moving services, processing payments and communicating about your move .
• Legitimate interests: To improve our services, prevent fraud, ensure network security and conduct marketing. We balance these interests against your rights and expectations.
• Legal obligations: To comply with laws, tax requirements and law enforcement requests.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law . For example, we keep service records for at least seven years to satisfy tax and insurance obligations. Payment and billing records may be stored longer to comply with accounting laws. Once data is no longer needed, it is securely deleted or anonymized.
Data Sharing and Third Parties
We share personal information only with:
• Moving crews and subcontractors who require the information to perform your move.
• Service providers such as payment processors, cloud hosting companies, email and SMS providers, and CRM platforms. These partners are contractually required to protect your data and use it only to deliver services to us.
• Insurance companies, regulatory authorities and law enforcement when required to comply with applicable laws or to protect rights, property or safety.
We do not sell or rent your personal information to third parties. If our company undergoes a merger or acquisition, your information may be transferred as part of that transaction in accordance with applicable data protection laws.
Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
1. Access your personal data. You can request a copy of the information we hold about you .
2. Correct inaccurate or incomplete data.
3. Delete your personal data, subject to legal exceptions.
4. Object or restrict certain processing, such as direct marketing .
5. Data portability, allowing you to receive your data in a structured, machine‑readable format.
6. Withdraw consent at any time when processing is based on consent.
To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request. Some rights may be limited under applicable law.
International Data Transfers
If you are located outside of the United States, your personal information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction. When we transfer data internationally, we use appropriate safeguards, such as Standard Contractual Clauses or other approved mechanisms .
Security Measures
We employ technical, administrative and physical safeguards to protect your personal data. These include:
• Encryption and tokenization of payment information .
• Access controls to limit data access to authorized personnel only.
• Secure networks and firewalls to prevent unauthorized access.
• Regular security audits and vulnerability assessments.
• PCI DSS compliance for all payment processing activities .
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your personal data.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child under 13, we will delete such information from our records. Parents or legal guardians who believe their child has provided us with personal data may contact us to request deletion.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technologies or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.
Contact Information
If you have questions about this privacy policy or wish to exercise your data rights, please contact us:
• Email: info@iemovers.com
• Phone: (909) 922‑0000
We are open 7 days a week from 8 AM to 7 PM and will respond to your inquiries promptly.